Last updated: September 24, 2026
Fountain Services, LLC (“Fountain Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through FountainServicesGroup.com (the “Site”), how we use it, and the choices you have. By using the Site, you agree to the practices described here.
Information We Collect
Information You Provide to Us
When you fill out a contact form, request service, or chat with us through the Site, we may collect:
- Your name
- Email address
- Phone number
- Mailing or service address
- The service you’re interested in and any details you share about your request
- Any other information you choose to include in a message to us
Information Collected Automatically
Like most websites, we automatically collect certain information when you visit, including your IP address, browser type, device information, pages viewed, and how you arrived at the Site. We collect this through cookies and similar tracking technologies, and through analytics tools described below.
How We Use Your Information
We use the information we collect to:
- Respond to your service requests and inquiries
- Schedule and provide the services you request
- Communicate with you about your request, appointment, or account
- Improve the Site and understand how visitors use it
- Comply with legal obligations and protect against fraud or misuse
We do not sell your personal information.
Cookies and Tracking Technologies
The Site uses cookies and similar technologies to remember your preferences, understand Site traffic, and support features like live chat. You can set your browser to refuse cookies or alert you when cookies are being sent, though some parts of the Site may not function properly without them.
Third-Party Service Providers
We use trusted third-party services to operate the Site. Each has its own privacy practices governing how it handles data:
- Google Analytics & Google Tag Manager — help us understand how visitors use the Site. Google may use this data in accordance with its own privacy policy.
- Form and scheduling tools — process the information you submit through our contact and service request forms so we can respond to you.
- Tawk.to (live chat) — powers the chat feature on the Site. Messages you send through chat, along with basic technical information about your visit, are processed by Tawk.to on our behalf.
We encourage you to review the privacy policies of these third-party providers to understand how they handle information.
How We Share Information
We share information only as necessary to operate our business, including with:
- Service providers who help us operate the Site and deliver services (listed above)
- Our own electric, plumbing, heating & air, and building services teams, so the right technicians can respond to your request
- Law enforcement or other parties when required by law or to protect our rights and the safety of others
Data Security
We take reasonable steps to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain the information you provide for as long as needed to respond to your request, provide services, maintain business records, and comply with legal obligations.
Your Choices
You can ask us to stop contacting you for marketing purposes at any time by contacting us using the information below. You may also adjust your browser or device settings to limit cookies and tracking, though this may affect how parts of the Site function.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Fountain Services, LLC
244 Callahan Koon Rd
Spindale, NC 28160
(828) 287-4343